Shipping & Returns
zy-lk is a slow fashion brand and all products ordered online are made-to-order. Once an order is received, the small team at zy-lk observes the following procedure.
Required amount of natural fabric is cut (Instant) -> Fabric is organic dyed (1-2 days) -> Upcycled Silk Embellishments (2-10 days) -> Stitching process (1-2 days) -> Quality Check (Instant) -> Packaging (Instant) -> Shipping
A simple product takes a maximum of 4 days for production, while a masterpiece could take up to 14 days. Each product has delivery timelines mentioned in the product page.
zy-lk offers free worldwide carbon neutral shipping with no minimums. Shipping through DHL GoGreen, zy-lk neutralises CO2 emission by off-setting the same amount of emissions to a certified carbon reduction proejct. This worldwide tracked service usually takes anywhere between 3-7 working days for delivery once shipped.
Free worldwide shipping is made available by including part of the shipping costs into the product cost. Therefore, in some extremely rare cases, low-cost products may not qualify for free worldwide shipping, in which case will be mentioned clearly.
Shipped products may be subject to local taxes payable by the customer depending on the country of import.
Returns, Refunds & Cancellations
“20% of online returns worldwide end in landfills;
10% of global carbon emissions come from fashion industry”
With a view to reduce carbon footprints, returns are kept at minimal. However, as a sustainable fashion brand that does not encourage purchasing clothes unless there is an absolute need, zy-lk accepts cancellations after placing orders. Products that qualify for refunds/replacement are mentioned below.
In rare cases of apparent manufacturing defects the unworn product with original tags intact have to be intimated to zy-lk with pictures on firstname.lastname@example.org with subject “Refund Request” within 7 days of receiving the product. The product must be shipped after confirmation email is received from zy-lk and a full refund will be processed after inspection.
A buyer can opt for a product replacement instead of a full refund in the above scenario, by mailing with the subject “Replacement Request”.
Any zy-lk product maintained in wearable and donatable condition (colour fading acceptable) after 5 years from purchase is eligible for a replacement of a similar product. Can be claimed by mailing email@example.com with the subject “5-Year Replacement Request” and then returning the product either to zy-lk or a local orphan/senior care home based on email advice.
Partial Refunds (On Order Cancellation): An email with the subject “Order Cancellation Request” to be sent to firstname.lastname@example.org
95% Refund – A cancellation request received within 60 minutes of placing an order qualifies for a refund after deducting applicable third-party transaction fees of 5%. No questions are asked to process the refund, as the manufacturing process has likely not started.
80% Refund – Requests received between 60 minutes and 24 hours of placing an order are eligible for an 80% refund. As dyed fabric can be used for other orders, no questions are asked to process the refund.
60%+ Refund – Between 24 hours of placing an order and shipping, the product is likely already in the manufacturing process. However, a refund of 60% up to 70% may be possible (after considering cost of alterations) if the product is in-demand and can find an alternate buyer within 7 days.
zy-lk is apologetic for being unable to offer a 21-day return policy like fast fashion brands, as the products are not readymade. If you decide to donate your clothes to zy-lk or return defective garments, it is recommend to use a tracked shipping service as it is entirely the customer’s responsibility until zy-lk receives the product at:
zy-lk, New No. 36, Old No.30, Sastha Nagar 200 Ft. Road, Villivakkam, Chennai - 600 049, Tamil Nadu, India